Handbook of Innovation in Public Services

26 de agosto de 2015
 |  Coordenação Sustentação DEIOP

Segue, dica de leitura do Diretor Pedro Luiz.

Handbook of Innovation
in Public Services
Edited by
Stephen P. Osborne
University of Edinburgh, UK
Louise Brown
University of Bath, UK
Edward Elgar
Cheltenham, UK • Northampton, MA, USA
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Contents
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About the editors                                                       viii
List of contributors                                                      ix
Acknowledgements                                                    xiv
Introduction: innovation in public
services                     1
Stephen P. Osborne and Louise Brown
PART I – THE CONTEXT OF INNOVATION
IN PUBLIC SERVICES
1. Explaining patterns of public
management reform diffusion 15
Joe Wallis and Sham Goldfinch
2. Innovation and reform in public
administration: one subject or two? 29
Laurence E. Lynn, Jr.
3. Public and private features of
innovation 44
Jean Hartley
4. A services-influenced approach to
public service innovation? 60
Stephen P. Osborne
5. Public service innovation: what
messages from the collision of innovation
studies and services research? 72
Ian Miles
PART II – INNOVATION AND CHANGE IN
PUBLIC SERVICES
6. Innovation as the practice of change
in the public sector 91
Ian Colville and Mike Carter
7. Managing the change process: the
state of the art 107
Kerry Brown and Jennifer Waterhouse
8. Managing stakeholders in the change
and innovation process 118
John M. Bryson and Barbara C. Crosby
PART III – KEY MANAGERIAL ISSUES IN
INNOVATION IN PUBLIC SERVICES
9. Evidence-based policy-making for
innovation 143
Brian W. Head
10. Innovation in public services:
engaging with risk 157
Stephen P. Osborne and Louise Brown
11. Entrepreneur or entrepreneurship in
public services? 161
Zoe Radnor, Hannah Noke and Andrew
Johnston
12. Against all odds: bottom-up
entrepreneurship and innovation in the Department of Defense 176
Nancy C. Roberts and Carrick Longley
13. Leading successful innovation in
local public services 193
James H. Svara
14. Strategic management and change in
the public services 210
Paul Joyce
15. Public procurement of innovation
224
Jakob Edler and Elvira Uyarra
16. Ethical innovation in the public
services 238
Michael Macaulay and David Norris
PART IV – ICT, E-GOVERNMENT AND
INNOVATION
17. E-government and innovation: the
socio-political shaping of ICT as a source of innovation 253
Victor Bekkers
18. Analyzing policies for government
innovation in practice: electronic government policy in Italy,
1993-2003 269
Valentina Mele
19. Innovation and information in
public/third sector partnerships for older people’s services: case
studies from England and Italy 288
Rob Wilson, Sue Baines and Mike
Martin
PART V – COLLABORATION, NETWORKS,
CO-PRODUCTION AND THE ROLE OF THE THIRD SECTOR IN INNOVATION IN
PUBLIC SERVICES
20. Collaborative innovation in the
public sector 301
Jacob Torfing
21. Innovation in an
inter-organisational context 317
Tony Kinder
22. Innovation in complex public
service systems 332
Mary Lee Rhodes
23. Innovation, networks and leadership
347
Myrna P. Mandell and Robyn Keast
24. Policy networks and innovation 360
Jenny M. Lewis, Damon Alexander and
Mark Considine
25. Co-production and innovation in
public services: can co-production drive innovation? 375
Kirsty Strokosch
26. The once and future pioneers? The
innovative capacity of voluntary organizations and the provision of
public services: a longitudinal approach 390
Stephen P. Osborne, Celine Chew and
Kate McLaughlin
27. Role of third sector organizations
in health innovation networks 408
Paul Windrum
28. Social enterprise and innovation in
third sector organizations 420
Celine Chew and Fergus Lyon
29. User involvement in public services
innovation 432
Birgit Jceger
30. Citizens and the co-creation of
public service innovations 445
Michelle Farr
PART VI – INNOVATION IN PUBLIC
SERVICES IN PRACTICE
31. Evidence-based innovation in
practice: experiences from health care and implications for the
future 461
Gill Harvey
32. NHS Direct: a UK health sector
innovation study 477
Paul Cunningham
33. Internal and external influences on
the capacity for innovation in local government 496
Richard M. Walker
34. Innovations in structure:
experience from local government in the UK 514
Rhys Andrews and George A. Boyne
35. Strengthening the spread of
innovation in the UK’s National Health Service 528
James Barlow
36. Exploring the diffusion and
sustainability of service innovation in healthcare 540
Trisha Greenhalgh, Cathy
Barton-Sweeney and Fraser Macfarlane
PART VII – CONCLUSIONS
37. Innovation in public services: old
and new directions for knowledge 563
Louise Brown and Stephen P. Osborne

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